FAQs

How can I change my email, home address or password?

Changing your details could not be easier, log into your kiddy zone account. When clicking on My Account or Shipping addresses you will be given the option to update your account details and then press Save.

Why is my order/item missing?

Oh no, you’re missing an item. We are very sorry for this, please contact our friendly Customer Service Team for advice on +974 4491 6010 or support@kiddyzone.com

Why is my order incomplete?

Could you have chosen Partial Shipping at the checkout? If so we’ve sent you the items that were available first and then we will send you the remaining items in a second delivery. If you have not chosen this option please contact the customer care team for advice on +974 4491 6010 or support@kiddyzone.com

What do I do if my item is damaged?

Here at Kiddy Zone, our team takes special care of each order to ensure your order reaches you in perfect condition. On the odd occasion that you do receive a damaged item, please fill in the Returns Form by following the link below and your case will be processed at the earliest possible.

Please click here to fill out our return form.

What does my status mean?

Processing means your order has been confirmed and is now being prepared.

Shipped means your order has now left the Kiddy Zone Warehouse, you will receive an email and SMS confirming dispatch.

Delivered means your order has been delivered to the given shipping address.

Canceled means your order has been canceled either by you or us.

Out of stock items.

Had your heart set on a specific item and it’s out of stock? Not to worry, you can contact our Customer Service team who will try their hardest to find an alternative item for you or give you an approximate time of when the item will be back in stock. +974 4491 6010 or support@kiddyzone.com

Why do we display products that are out of stock online?

We’re sorry if the item you want is out of stock. We continue to show out of stock products online so that you have access to the product details or so that you can buy it at a later date when the item is back in stock. You may also select to be contacted when the item comes back in to stock.

Delivery

How do I track my order?

You can track your order from your account page, once your order is shipped, you’ll receive a notification by SMS and email that you order is dispatched. You can also contact our Customer Service Team on +974 4491 6010 or support@kiddyzone.com who will be happy to help you track your order.

How much do you charge for within Qatar Shipping?

We aim to deliver to all Qatar’s addresses within 1-3 working days.

Shipping rates are determined by weight. Please review the shipping fees towards the end of the checkout process. Any Item which cost more than QAR 200 will be eligible to avail free delivery.

* Cash On Delivery may not be available for heavy items in outer areas

* QAR 15 additional charge per KG for the item under the price range QAR 200

* We are not delivering outside Qatar

* For shipping rates in Qatar please see our Shipping Rates section. (NOTE: This link will go to a separate page)

What are the shipping costs?

www.kiddyzone.com understands that getting your items on-time is important to you, so we make every effort to process your order as quickly as possible, and provide our customers with the lowest flat shipping rates available. Whether you’re an experienced customer or expecting your first bundle of joy, everything you need to know about shipping is right here. (NOTE: This like will take you to the separate page)

When will I receive my order?

To show our gratitude to our Kiddy Zone parents and to continue to support you in your journey of parenting not only do we offer the best products at the best prices every single day.

At kiddyzone.com our priority is you! We aim to deliver all items within 1 to 3 working days in Qatar; currently, we have not yet started to deliver outside Qatar.

How can I change my email, home address or password?

Changing your details could not be easier, log into your Kiddy Zone account. When clicking on My Details or Shipping addresses you will be given the option to update your account details and then press Save.

I’ve forgotten my password how do I access my account?

Don’t worry, we’ll get you back shopping in no time. On Logging In, you may follow the Forgot Your Password? link or you may also contact the Customer Service Team who will be happy to send you a system generated password. +974 4491 6010 or support@kiddyzone.com

How do I opt out of marketing emails?

Don’t go! You’ll miss out on all our great Kiddy Zone offers. If you really have to go you may contact our Customer Service Team on +974 4491 6010 or support@kiddyzone.com who will delete you from the mailing list.

If you want to check and see what lovely items you’ve bought in the past all you have to do is Sign In to your Kiddy Zone account. Once signed in you will be able to see your purchase history by clicking on My Orders.

How quickly can I return an item?

Our returns procedure is simple and easy if the product is unopened and still in its original condition and packaging you can return within 14 calendar days from the date of receipt. Please click here to fill out our return form.

You can request a pickup service for the items to be returned or exchanged, a charge of QAR 30 per KG will be applied. Please refer to our Returns Policy for more information on item returns.

Please click here to fill out our return form.

What if I receive an item with a manufacturing defect?

We are very sorry if you have received an item and there seems to be something wrong with it. Our Kiddy Zone team work very hard to ensure our products are of the highest quality for you. Please contact our friendly Customer Service team and they will be happy to help you solve the issue with your item.

What items are not eligible for a return?

Products we can’t process for return are listed below:

  • CDs/ DVDs
  • Clothing/footwear items without the original packaging and tags
  • Personalized items
  • Products with an extended delivery time
  • Items on sale
  • Electronic items where the original seal is broken
  • Items that are not in original condition and packaging (For example, it came in a sealed box or plastic packaging and this was removed, broken or torn)
  • Damaged items due to misuse or showing signs of wear and tear, even if they are still under warranty period
  • Items that have been assembled, used, altered or installed, unless defective
  • Items that were sealed and require their hygienic levels to be intact from the manufacturer
  • Further exceptions are mentioned along with the product description.

Best Price Guarantee/Price Match

At Kiddy Zone, we understand how expensive it is to keep up with the ever-developing needs of your children, which is why we offer our shoppers the best price guarantee. If you find any of our products in Qatar for cheaper, we’ll try to match that price to offer you the best possible deal every time.

If you’re wondering how we do this – it’s simple – we cut the costs of warehousing and store-fronts by buying all our products direct from manufacturers and suppliers, then ship them straight to you, without any hidden costs or huge markups. Our job is to get you the widest range of leading products at the best prices in Qatar– at all times.  And if we’re not doing our job right, please let us know. So now we’ve let you in on our secret, you can enjoy shopping on Kiddy Zone safe in the knowledge that you’ll get leading brands at the best prices in the region – every time.

How do Gift Certificates work?

Wanting to buy a gift but can’t decide on what to buy? A Gift Certificate is a perfect solution. Simply follow the link below and enter the required details. Once purchased, the gift certificate will be sent automatically as an email to the recipient or if you want, you can get the gift certificate sent to your email and can then forward it to the recipient. Gift Certificates are valid for 6 months only. You can purchase a gift certificate by clicking here.

How do I use my Gift Certificate?
Using your Gift Certificate couldn’t be easier. You should have received a Gift Certificate code which you enter in the correct field on the Shopping Cart page. The Gift Certificate amount will automatically be deducted from your total bill.

How can I pay?

When shopping at Kiddy Zone, you can be assured of an easy-to-navigate and secure site that provides easy and secure payment solutions to cater for all your needs.

Whilst your payment is being authorized, look out for https// in the address line of the page you are directed to. This indicates that your data is being transferred using Secure Socket Layer (SSL) protection. We use industry standard data encryption to make sure no unauthorized parties can access your payment details. We have also introduced secure code services for customers using Visa and Mastercard to shop on Kiddy Zone.

Credit Cards

We use the most secure payment gateway to offer you a fast, safe and secure way of paying using either your Mastercard or Visa.

Cash On Delivery

Cash On Delivery payment must be made in full upon receipt of goods. For the time being, COD is only available in Qatar. There is an additional charge on all Qatar’s orders when the COD payment method is chosen.

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